Tutorials, Tips & Step-by-Step Guides

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In-App Messages

Geographic & Time-Based Notifications

Step-by-Step Guide: Creating an In-App Message


1. Navigate to In-App Messages

In the left-hand sidebar, go to Alerts & Messages and click on In-App Messages.


2. Open the Create Modal

Click the blue Create In-App Message button. A modal window titled Create In-App Message will appear.


3. Configure Message Display Location

In the Where In-App Message Displayed dropdown, choose where in the app the message should appear. Options may include "Home Page Only", "Map", "Vendor", "Event Calendar", or "Any Page".

This determines which screen or area of the app will show the alert.


4. Set the Start and End Time

  Set the following:

 

       

  • Active Start Date & Time: When the message begins showing

    •    

  • Active End Date & Time: When the message stops showing

    •  

  Times are based on your fair’s selected timezone (shown on screen).


5. Enter Message Content

Fill in the following:

     

  • In-App Message Title: A short title (used if no image is uploaded)

    •  

  • In-App Message Body: The message text (limit 256 characters)

    •  

  • In-App Message Image: Upload a banner image (optional and replaces title/body)


6. Reference Title (Internal Use Only)

Use the Reference Title to name the message internally. This is not shown to users but appears in reports and admin views.


7. (Optional) Add Location-Based Trigger

If available on your plan, set Location Requirements to require a geographic location for users to view the alert.

     

  • Center Latitude, Longitude, and Distance in Meters will appear

    •  

  • Use Google Maps “Measure Distance” tool to estimate the radius

8. Set App Version Targeting (Optional)

  • Minimum App Version: Only show to users with this version or newer

  • Maximum App Version: Limit to users below this version

9. Configure Repeat Interval

Use Hours to Repeat to define how often the alert should reappear for a user:

  • 0: Show only once

  • 1: Show again after 1 hour

  • 4: Show again every 4 hours

10. Define Click Behavior

Set the Click Behavior to determine what happens when the user taps the message:

  • In-App Message Disappears (default)

  • Opens URL – if selected, enter the full link in the next field

  • Opens Specific Page – choose from available app pages

11. Save Your Alert

Click the blue Save button.

To publish changes to the app, click Update to App from the main screen after saving.

Tips

  • If the alert starts immediately, users may see it before edits are complete.

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